Posts Tagged ‘Peter Bowerman’

Cold-calling: Waste of time or path to success?

Thursday, May 8th, 2008

In my first real career, I worked in radio and eventually became news director of a radio station. Since I had multiple half-hour newscasts to fill each day, I had to put together lots of stories. That often meant calling people who had no idea who I was. It was a form of cold-calling and I got pretty good at it out of necessity.

When I became a freelancer, one of the suggested ways to gain clients was to cold-call businesses. Despite my comfort level with picking up the phone and making calls to people I didn’t really know, I decided that, for me, cold-calling wasn’t the approach I wanted to take.

I have no doubt cold-calling can work, because I know people who have found lots of success that way. My success as a freelancer came a different route.

I mention this because I read an article today on Clayton Makepeace’s site. It was written by Bob Bly and titled The Trouble With Cold-Calling.

I read a lot of Bob’s books when I started my freelancing career, so I have a lot of respect for him.

What makes his article interesting is the responses, one of which is by another guy I have a lot of respect for and whose books I’ve read: Peter Bowerman. Peter is pro-cold-calling. (As a useless aside, try saying “pro-cold-calling” really fast five times.)

It’s great to see these two, and others, debate this issue. That’s why I’m pointing you to the article today.

As I said, cold-calling wasn’t for me, but I’m not anti-cold-calling. I’m a “whatever works for you” type of person. I’m also a “if you don’t have any clients, you can’t afford not to try everything you can to build your business” type of guy.

But if you’re not sure if it’s something you should do, read the article and the responses… it might help sway you one way or the other.

Bottom line: What does every client want?

Friday, February 1st, 2008

I just got Peter Bowerman’s excellent Well-Fed ePub in my inbox. I’ve mentioned Peter before on this blog. While he mainly deals with freelance copywriting, so much of what he says applies to freelance design.

He was talking about using some common sense when in doubt about your freelance business. From personal experience, I know how easy it is to either get overwhelmed when you’re just getting started, or to over-think things.

One of the issues you’ll face is figuring out what clients want or need so that you can market to them properly and deliver what they want if they hire you. It’s always a good idea to dig deep and figure out what is motivating the client and every last detail about what they want design-wise.

But there’s also a level at which you need to keep things simple and not be overwhelmed by deciphering the mind of the client. As Peter said,

“Clients want what anyone who hires someone wants: to simplify their life, spend less time doing that task, and have the desired end result when promised and for the fee promised.”

If you know nothing else about what clients want, the previous sentence, in all its simplicity, is a great starting point. Even after you know the gory details about a project, it still comes down to making life easy for the client and doing what you’ll say you’ll do.

By all means, continue to probe and get details about clients and their projects. But when a client believes that you understand that one of your main jobs is to simply make his or her life easier, you’re a lot further along than a designer who comes across as only thinking about himself/herself and cashing that check.