Am I really just a designer? Not even close!

I got slightly involved in a conversation about whether designers should give their source files to clients.

I say slightly because I gave my answer, but never went back to see what other responses there were to the person’s question.

The reason I didn’t go back was two-fold. First, my position (give clients your source files for free) rubs a lot of designers the wrong way. Second, I’ve seen all the reasons designers give for not giving up source files (or for charging extra for them), so I’m not likely to read something I haven’t seen before.

I’ve thought a lot about my position and asked people I respect about their positions. And I suspect people with a differing view have thought a lot about their stance. No point in arguing about it then.

But there is an angle that comes up that I want to toss out for your consideration.

Whenever you take a position in the design world that runs counter to popular opinion, inevitably someone will say, “Doing things that way hurts the design community.”

I see this a lot when people start slamming sites that offer cut-rate logos or even sites like eLance where the bidding process brings down the price of a project to almost free. You also see this with people who oppose spec work.

They feel it’s a threat to their livelihood. Fair enough… just don’t ask me to buy into that.

As I examined my thoughts on this a bit deeper, I realized something: I don’t really see myself as only a designer which is one reason I don’t get hung up on a lot of these “designer” issues or what might be happening in the “design community.”

Yes, I design. In fact, it’s mainly what I do. But I also write copy, write articles, provide general marketing advice for clients and prospects, teach… and there’s probably more that I’m forgetting.

I guess if I only saw myself as a designer then, yeah, perhaps I’d be scared by anything that I felt threatened my livelihood. But I’d be more concerned that I let myself get into that situation. It’s not much better than being an employee at a company doing a single task and hoping I don’t get laid off.

As a freelancer, you’re free to develop your business into something that is more than just the main task that you started out with. That makes you far more valuable.

I say this so that as you’re building your design business, you don’t stop with being a designer only. Expose yourself to related fields, like copy and marketing, so that you have more to offer your clients.

When you do that, you’re less stressed about what others in your industry are doing or what they’re worried about. And believe me… they generally don’t care about you unless you’re doing something they don’t like. That’s when you hear from them.

There are a lot of people who can design like I can. But, it’s all those extra things that keep clients coming back year after year. If I were only a designer, I could be replaced by someone cheaper… who would also eventually be replaced by someone cheaper.

Plenty of business only want “cheap.” That’s fine… don’t worry about them. Experience has shown me there are plenty of clients who value, and will pay a fair price, to designers who not only design well, but offer extra value.

Oh… back to source files for a moment. Be sure and e-mail me if you ever run across a business that fired a freelancer because the freelancer handed over the source files without making a stink about it. (Whether free or for an agreed-upon fee.) My guess is I’ll never hear of that happening.

But I can tell you with certainty that freelancers have been scratched off the call-back list because they did raise a stink about handing over source files.

In a way, it’s kind of funny. Freelancers in general can fall into this trap of “You’re hurting the community!” thinking. It doesn’t happen anywhere near as much in the corporate world where you do what’s best for you and your clients, not what others in your industry or niche think you should do.

If you do it their way and it doesn’t work, are they going to be there to bail you out? Probably not, and that tells you all you need to know.

I don’t want this to come across like I’m giving the middle finger to other designers. But the fact is other designers aren’t the ones having to pay your bills. They may think that their opinion is best for the design community, but that’s very, very questionable. And it sure doesn’t mean it’s best for you.

For me, I always keep in mind that I work for clients, not other designers. I do what’s best for me and my clients. If that bothers some other designers, sorry.

Just something to think about.

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Do mobile devices hate your online portfolio?

A few years back, I was introduced to FlashPaper as a way of displaying my portfolio work online.

PDFs are most common, but sometimes the file size would be larger than a Flash file. And there were some easier zoom-in and move-around functions that I liked with FlashPaper. FlashPaper files could also be embedded in your site for automatic viewing when your site loaded.

Since most computers had a Flash viewer installed (and still do as I write this) having a portfolio in Flash wasn’t a big deal.

Now, it is.

In fact, I’m in the process of replacing my Flash portfolio pieces with PDFs.

The reason?

My iPhone, and soon-to-be-arriving iPad, don’t like Flash. More specifically, Apple doesn’t like Flash. (If you’re somewhat of a technology geek, you know the Apple vs. Adobe issue that’s been going on since the arrival of the iPhone.)

While the world doesn’t revolve around Apple, there’s enough of a user base (in the millions) that you can’t ignore the fact that their iPhone and iPad won’t display a Flash file.

I trust you can see the dilemma for someone like me who has had all his portfolio pieces in Flash.

It’s not unusual for me to be out somewhere and use my iPhone to show someone my site. But the portfolio pieces are a no-go because they’re all Flash.

Click on one of the Flash pieces and you get a pop-up that basically says, “Yeah, right. Nice try. Ain’t gonna happen.” And from there, a potential client moves on.

With an iPad, my site and portfolio will look even nicer, but I’m going to feel silly if I can’t show people my actual work while we’re on my site. And I certainly don’t won’t people who are browsing the web on their own with those devices to give up and move on.

It doesn’t matter whether you have an iPhone/iPad, or even if hate Apple… the fact is millions of people will be using those two devices. Don’t lock them out from viewing your site and your work.

I know it’s nice to get fancy with your site and portfolio, tossing in whatever technical tricks might be available. But what good is it if large groups of people can’t see it because of technical limitations on mobile devices?

Yes, you could also have a mobile edition of your site. For a freelance direct market designer who works mainly on print projects and doesn’t have website experience, I’m not sure it’s worth the trouble, but that’s just me.

You could hire a specialist in website design to help out. But I know most people reading this blog are beginning direct market designers and my guess is your budget doesn’t cover a web designer at this point. You’re still in DIY-mode when it comes to your site.

As always… just something for you to think about.

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Are you a proactive or reactive designer?

My bank is in a small town as is more-often-than-not pretty quiet and empty when I go in. Today was a such a day.

As I was filling out my deposit slip, is was impossible not to overhear the bank manager at her desk talking to one of her workers. I got the sense it was an employee review. (And if so, it really should have been done out of earshot of customers and the other workers. But then I wouldn’t have this story to tell you.)

The manager was telling the worker that managers want employees that are proactive, not reactive. Managers don’t want to have to micro-manage their staff. And if this worker wanted to get anywhere in her career, she was going to have to be more proactive.

I really wish I could have sat in on that whole conversation because I’m fascinated by the process people use to try to motivate others if they’re under-performing.

So, what does this have to do with you as a designer? Plenty.

One of the reasons clients keep giving me projects is because I’m more than a designer. You can find designers anywhere online these days… and you can pay them next to nothing if you’re willing to look around and take some risks.

But when you’re able to go beyond design… that’s when you find yourself with a full schedule.

A client gave me a testimonial this week and part of it read:

I appreciate your attention to detail, friendly exchange, and willingness to work with creative solutions to the little hiccups that come now and then.

It’s that last part I want you to focus on. When “hiccups” occurred during this project, I didn’t simply throw it back to the client and say, “Well… what do you want to do here?”

Instead, I either put a potential solution in the layout for the client to see, or outlined possible solutions in an e-mail if that was more appropriate.

That’s a part of being proactive… seeing a problem and coming up with a solution.

Reactive designers may not even be aware there is a problem until it’s pointed out by the client. Or, they know there’s a problem but dump it in the client’s lap without any solutions.

That type of designer isn’t as highly valued as the proactive one.

Part of your job as a designer is to solve problems and make your client’s life easier. Dumping problems back in their lap without possible solutions does not make their life easier.

Maybe you could compare that to an auto-mechanic who says, “Yeah… there is definitely a problem with your brakes. Any idea how I should fix it?” Uh… no… that’s why I hired you. You’re the expert!

Another area where you can be proactive is in recommending other marketing vehicles to clients.

For example, a client hires to design a postcard that ask prospect to visit a website for more information. Does the client have a free bonus for those folks that might encourage a better response? Have they created a special landing page for that postcard promotion so they can easily track results?

These questions don’t even necessarily require more design work… it’s simply you helping the client to think things through or consider ideas they might not have come up with on their own.

Proactive leads to a busier schedule. Reactive leads to more free time than you probably want to have in your freelance career.

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